Shipping policy
Shipping Areas
- We only provide local shipping within Hong Kong.
Processing & Delivery Time
- Orders are typically processed and shipped within 1-3 business days.
- Delivery time depends on the shipping method, usually 3-5 business days.
Shipping Fees
- Free SF Express shipping for orders over HK$299.
- For orders below HK$299, you may choose:
- HK$8 for local postal service (standard mail).
- HK$30 for SF Express delivery.
Order Tracking
- After shipment, we will provide a tracking number via email (for SF Express only), allowing you to track your order status.
Shipping Delays
- We are not responsible for delays caused by customs inspections, weather conditions, or other uncontrollable factors.
Incorrect Address
- Please ensure that you provide the correct shipping address.
- We are not liable for failed deliveries due to incorrect addresses provided by the customer.
Damaged or Lost Items
- If you receive damaged or missing items, please contact us within 48 hours of receipt for assistance.