Privacy policy
This Privacy Policy explains how Rosy Aura ("Website," "we," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from rosyaurahk.com ("Website") or otherwise communicate with us regarding the Website (collectively referred to as the "Services"). In this Privacy Policy, "you" and "your" refer to users of the Services, whether as a customer, website visitor, or any other individual whose information is collected under this policy.
Please read this Privacy Policy carefully. By accessing or using any of our Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use or access any Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. Any revisions will be posted on our Website, with the "Last Updated" date updated accordingly. We will also take additional actions as required by applicable law.
How We Collect and Use Your Personal Information
To provide our Services, we collect your personal information as described below. The type of information collected and how we use it depends on how you interact with us.
In addition to the specific uses listed below, we may also use the collected information to communicate with you, provide and improve our Services, comply with legal obligations, enforce applicable Terms of Service, and protect or defend our rights, our users, or others.
What Personal Information We Collect
The types of personal information we collect depend on how you interact with our Website and use our Services.
1. Information You Provide to Us
You may directly provide the following information through our Services:
- Contact Information – Name, address, phone number, and email address.
- Order Information – Name, billing address, shipping address, payment confirmation, email address, and phone number.
- Account Information – Username, password, security questions, and other account security details.
- Customer Support Information – Any information you choose to include in messages or communications with us.
Some features of the Services require you to provide personal information. If you choose not to provide certain information, you may be unable to access or use these features.
2. Information We Automatically Collect
We may also automatically collect certain information about your interactions with our Services ("Usage Data") using cookies, pixels, and similar technologies. Usage Data may include:
- Device and browser information
- Network connection details
- IP address
- Interactions with our Website and Services
3. Information from Third Parties
We may also obtain information about you from third parties, including vendors and service providers who collect information on our behalf, such as:
- Shopify (which supports our Website and Services)
- Payment processors that collect payment information (e.g., bank account, credit/debit card details, billing address)
- Online tracking technologies (e.g., pixels, web beacons, SDKs, and cookies) used to analyze user interactions
Any information received from third parties is processed in accordance with this Privacy Policy.
How We Use Your Personal Information
We use your personal information for the following purposes:
1. Providing Our Services
- Processing payments
- Shipping your orders
- Sending transaction-related notifications (e.g., account updates, purchase confirmations, returns, or refunds)
- Managing accounts and enabling account-related features
2. Marketing & Advertising
- Sending promotional emails, SMS, or mail
- Displaying advertisements for products or services
- Customizing Website and advertisement experiences
3. Security & Fraud Prevention
- Detecting and investigating fraud, illegal activities, or security threats
- Encouraging users to protect their account credentials
4. Customer Support & Service Improvement
- Responding to inquiries and providing support
- Enhancing our Services and maintaining business operations
Cookies
Like many websites, we use cookies. To learn more about the cookies used in relation to Shopify-powered stores, visit: Shopify Cookie Policy.
Cookies help us to:
- Improve user experience
- Analyze interactions with our Website
- Customize advertisements and services
Most browsers allow you to manage cookie settings. However, blocking cookies may affect your experience and disable some Services.
How We Share Personal Information
We may disclose your personal information in certain situations, including:
- Service providers & third-party vendors (e.g., payment processors, data analytics, fulfillment partners)
- Business & marketing partners (for advertising and promotional purposes)
- Legal compliance & business transactions (e.g., mergers, law enforcement requests)
We do not sell or share sensitive personal information without your consent.
Third-Party Websites & Links
Our Website may contain links to third-party websites. We are not responsible for the privacy policies, security, or content of these external websites. We encourage you to review their privacy policies before sharing your information.
Children's Data
Our Services are not intended for children. We do not knowingly collect personal information from children. If you believe we have collected a child’s information, please contact us to have it removed.
Data Security & Retention
While we implement security measures to protect your data, no system is 100% secure. Please avoid transmitting sensitive information through unsecured channels.
The length of time we retain your data depends on factors such as account maintenance, legal compliance, and business needs.
Your Rights
Depending on your location, you may have certain rights regarding your personal information, such as:
- Right to Access – Request details of the personal information we hold about you.
- Right to Deletion – Request deletion of your personal data.
- Right to Correction – Request updates to incorrect personal data.
- Right to Data Portability – Receive a copy of your data and transfer it to a third party.
- Right to Restrict Processing – Request a halt to data processing.
- Right to Withdraw Consent – Withdraw consent for data usage.
- Right to Appeal – Dispute decisions regarding data handling.
- Communication Preferences – Opt-out of marketing emails via the "unsubscribe" option in emails.
To exercise these rights, follow the instructions on our Website or contact us using the details below.
We do not discriminate against users for exercising their rights. We may require identity verification before processing requests.
Complaints
If you have concerns about how we handle your data, contact us. If you are dissatisfied with our response, you may have the right to escalate your complaint to a data protection authority.
International Users
Your data may be transferred, stored, and processed outside your country of residence. We ensure these transfers comply with applicable data protection laws, such as using Standard Contractual Clauses (SCCs) for EU data transfers.
Contact Information
For any questions about our privacy practices or to exercise your rights, contact us at:
📧 Email: rosy.aura.hk@gmail.com